What do you do if the high-pressure cleaner you urgently need has a clogged nozzle? The Kärcher logistics centre in southwest Germany ensures fast replacement of spare parts. The company relies on an intralogistics solution from TGW for this purpose. The Obersontheim facility sends all spare parts, accessories and some of the cleaning agents to its customers each year – this adds up to about 2.8 order lines a year.
"We looked for a systems integrator, covering as many aspects as possible. TGW offered all these features: They were able to implement the entire solution." Roland Fahrmeier, Vice President Logistics Management Kärcher
REDUCING LEAD TIMES to 30 minutes
SYNCHRONISING the different picking areas
STORAGE CAPACITY INCREASED by 40%
PICKING ERROR RATE REDUCED (from > 10% to < 0.01%)
The rapid growth, continuous expansion of the range of articles and increasing direct supply to end customers made it necessary to devise a new concept for the location in 2009. To cope with the enormous quantity of shipments and the short delivery times required, the lead time of the orders in the distribution centre had to be reduced massively. In addition, the goal was to increase the storage capacity while cutting the error rate during order picking to under 0.01 percent.
Higher order throughput is achieved through a reduction in the amount of time order picking employees spend walking. The automated systems allow shorter order processing times and allow customer orders to be fulfilled optimally via the different channels (dealers, private customers, service installers and shipment to international warehouses).
Kärcher also benefits from synchronisation of different order picking areas, increased warehouse capacity, reduced transport costs due to optimised packaging, and simultaneous reduction of the error rate.
Kärcher is considered one of the world's leading providers of cleaning systems. The line of appliances, accessories and consumables is used both in private homes and commercial settings. From the logistics centre in Obersontheim, the company supplies customers on all continents with over 60,000 different spare and accessory parts.