Responsabilidades del puesto del puesto:

• Support the projects department with new installation and operational support
• Support the installation, commissioning, and testing of upgrades and enhancements
• Provide support to all sites and projects within the TGW North Europe portfolio
• Being proactive, consider ways in which TGW can add more value to our customers' businesses
• Provide effective feedback to TGW and the Customer
• Work safely and follow all Health & Safety requirements, including Risk Assessments, Safe Systems of Work and Control of Substances Hazardous to Health requirements
• Achieve standards of performance relating to customer satisfaction, technical efficiency, and company image
• Manage the requirements for training of the customers' staff in line with the contractual requirements
• Support an environment that inspires continuous improvement and the generation of ideas
• Identify opportunities for continuous improvement and propose value-adding solutions for customers
• Document service activities through professional reports, ensuring clear and actionable feedback for customers
• Provide on-demand technical support to internal teams and external customers, resolving issues efficiently
• Take part in the On-Call rota and provide emergency support to our customers

Requisitos del puesto:

Required

• Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering 
• Completion of an electrical apprenticeship or an electrical qualification 
• Previous experience working in a multi-skilled engineering role within an automated environment 
• Able to analyse complex problems 
• Ability to work away from home and travel throughout the Customer Unit Northern Europe 
• Ability to work at height and complete rescue-at-height training 

Preferred 

• Previous experience working in a Field or Mobile Engineering role 
• Experience of working with Warehouse Management Systems 
• Basic proficiency in PLC troubleshooting and fault finding