Join Team Possible!
IT Support Technician (M/F/D)*
The IT Support Technician will provide Tier 1 technical support to employees, assist with onboarding and account management, troubleshoot hardware and software issues, and help maintain a productive and secure technology environment. You will work closely with the IT Manager and gain exposure to a variety of enterprise technologies and support processes. This position will report to the IT Manager.
Fixed Term - Full Time
Development / Software / IT
Recent Graduates
Grand Rapids, Michigan, United States
What you’ll be handling
- Provide friendly and professional technical support to end users in person, via voice and video calls, and through written communication.
- Troubleshoot and resolve hardware, software, printer, and peripheral device issues.
- Install, configure, maintain, and repair desktop computers, laptops, and related equipment.
- Create, modify, and disable user accounts while ensuring appropriate access permissions.
- Support Microsoft Windows desktop environments and standard business applications.
- Assist with new employee onboarding, including workstation setup and technology orientation.
What you’ll need
- Associate’s degree in computer science or related field, and/or equivalent IT work experience.
- Minimum one (1) to three (3) years of experience in a technical support, help desk, or IT support role.
- Strong knowledge of Microsoft Windows operating systems.
- Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive).
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication abilities.
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
En este puesto, puedes esperar los siguientes beneficios, entre otros.
Additional benefits
*TGW es una organización comprometida con la igualdad de oportunidades. Invitamos a todas las personas interesadas en esta posición a presentar su candidature.
Volver a la oferta de empleo
Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.
