In automated logistics, uptime is critical. Downtime leads to missed deadlines, dissatisfied customers and high costs. That’s why onsite logistics support, delivered by local teams who speak the local language, is one of the most effective ways to keep operations stable, efficient and future proof.
![[Translate to UK:] logistics support](/fileadmin/_processed_/9/7/csm_Effective_Onsite_Maintenance_Team_Header_af7aa7536b.png)
Why onsite support matters
Automated warehouses operate at high speed and complexity. When an issue occurs, fast and clear action is essential. Onsite logistics support ensures immediate response, minimising downtime and keeping operations running, even during peak periods.
Local presence makes a real difference. Working in the local language simplifies communication, accelerates decision-making and avoids misunderstandings. This leads to smoother collaboration between maintenance teams and operations, and faster problem resolution. At the same time, maintenance planning and cost control become more transparent.
Preventive maintenance is another key advantage. By identifying and addressing potential issues early, unexpected failures can be significantly reduced, improving reliability and protecting throughput.
What TGW Northern Europe offers
TGW Northern Europe provides Onsite Logistics Support as part of TGW Lifetime Services, combining global automation expertise with strong local commitment. Our onsite teams work directly at your facility, fully integrated with your daily operations.
Onsite support includes:
- Technical assistance directly at your site
- Preventive and corrective maintenance
- Immediate availability of spare parts
- Extra support during peak periods or expansions
This flexible approach ensures maximum uptime with and minimal disruptions, tailored to the needs of your operation.
Key benefits
Choosing local onsite logistics support delivers clear operational advantages:
- Maximum uptime and operational continuity
- Lower risk of unplanned downtime through preventive maintenance
- Clear communication in the local language for faster decisions
- Predictable maintenance planning and costs in euros
Together, these benefits strengthen resilience and help your logistics operation perform consistently under pressure.
Proven across industries
TGW’s onsite logistics support is trusted by leading companies across a wide range of industries, including automotive spare parts, fashion, publishing, consumer electronics and online grocery fulfilment. Customers such as LKQ Europe, VF Corporation, Picnic, Meko, Hachette and stichd rely on local onsite teams to keep their automated logistics systems running smoothly.
These partnerships show how local presence, proactive maintenance and close cooperation help ensure reliable, efficient logistics, regardless of sector or order profile.
Contact us!
With TGW Northern Europe, onsite logistics support means more than maintenance. It’s a long-term partnership focused on uptime, efficiency and future readiness. By combining local teams, clear communication and proven automation expertise, TGW Logistics helps keep your logistics operation resilient - today and tomorrow.
Learn more and get in touch: Contact TGW Northern Europe | Explore Lifetime Services
TGW Logistics is a foundation-owned enterprise headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we provide end-to-end services: designing, implementing, and maintaining fulfilment centres powered by mechatronics, robotics, and advanced software solutions.
With over 4,600 employees across Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
