Join Team Possible!
Central Services Coordinator (M/W/D)*
The Lifetime Services (LTS) Central Services Coordinator provides administrative support to the Central Services team, ensuring resources are effectively allocated and customer commitments are upheld. This role manages Field Service scheduling, coordinates customer service activities, facilitates cross-functional communication, and supports continuous improvement initiatives. The LTS Central Services Coordinator partners closely with other LTS teams, including Sales and Operations, to ensure customer expectations are satisfied and operational processes are executed with accuracy and efficiency.
Fulltime
Internal Services
Recent Graduates
Grand Rapids, Michigan, United States
What you’ll be handling
- Organizes customer site visits and on-call rotation for the Central Services team while balancing customer production schedules, technician availability, and business priorities.
- Reviews service contracts with Sales and Operations to understand customer requirements and ensure service delivery aligns with contractual commitments.
- Maintains and optimizes a rolling technician schedule by managing resource allocation, travel efficiency, workload balancing, and scheduling conflicts.
- Coordinates onboarding agendas for new team members and schedules required technical training, safety training and certifications.
- Reviews field service reports, work instructions, and operational procedures for professional formatting, consistency, and grammatical accuracy.
- Coordinates incoming field services requests and allocates resources as necessary to respond to customer escalations
What you’ll need
- Associate degree in Business Administration, Operations Management, Engineering Technology, or a related field, or equivalent work experience
- Minimum of three (3) years’ experience supporting service operations, field service coordination, project coordination, or related field, preferably in the material handling or automation industry.
- Strong organizational and time management skills to balance multiple priorities simultaneously.
- Excellent communication skills with the ability to build customer confidence.
- Ability to learn and apply new technologies and industry practices quickly.
- Strong problem-solving skills with a proactive, customer-focused approach.
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
In dieser Position warten unter anderem folgende Benefits
Additional benefits
*TGW ist ein Arbeitgeber, der die Chancengleichheit fördert. Unsere Ausschreibung richtet sich an alle Interessierten.
ZURÜCK ZU DEN OFFENEN STELLEN
TGW Logistics ist ein international führender Anbieter von hochautomatisierten Intralogistik-Lösungen mit Headquarter in Österreich. Als Systemintegrator übernehmen wir die Planung, Produktion, Realisierung und Wartung von leistungsstarken Distributionszentren – von Mechatronik über Robotik bis Software. Damit fungieren wir als Möglichmacher für unsere Kunden und unterstützen sie beim Realisieren ihrer Zukunftspläne. Mehr als 4.600 Mitarbeiter:innen in Europa, Asien und Nordamerika überzeugen durch Kompetenz und Lösungsorientierung. Ganz in Übereinstimmung mit unserem Claim: It's possible! Eigentümerin von TGW Logistics ist die TGW Future Privatstiftung.
