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A TGW Logistics employee working on solution design for the automation of a warehouse A TGW Logistics employee working on solution design for the automation of a warehouse
Soporte remoto continuo y preventivo

Servicios remotos 24/7

  1. Líder en la automatización de almacenes
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Servicios remotos para la automatización de almacenes

Nuestros expertos en servicios remotos ofrecen soporte logístico global 24/7. Tanto en la operación diaria como en plena temporada alta, garantizamos que tu sistema funcione con el menor tiempo de inactividad posible. 

De esta forma, aseguramos que mantengas la excelencia operativa en todo momento, permitiéndote centrarte en los aspectos más estratégicos de tu negocio. 

Ventajas de los servicios remotos: soporte logístico sin interrupciones

Libera todo el potencial de tu sistema de automatización con las ventajas de nuestros servicios de campo. 

  • Minimized downtime

    The best way to minimize downtime is to prevent it in the first place. By addressing security gaps, malfunctions, or IT maintenance needs early through regular system monitoring and patch management, our Remote Services experts keep your operations running smoothly.

  • 24/7 Global Support 

    Our one-stop, 24/7, continuous support in multiple languages means you can rely on our Remote Services team whenever - and wherever - you need it. Focus on your day-to-day business while we handle facility maintenance, saving you time and resources.

  • Timely Response When It Matters Most

    Emergencies happen. That’s why our proactive Remote Services experts respond quickly and efficiently, whether it’s a time-sensitive question or a complex issue.

Discover Better Logistics Support through our Remote Services

From careful monitoring to real-time support, our Remote Services experts empower you to reach your business goals. Explore our full range of services, and learn how we can optimize your system for long-term success:

Remote Expert Support

It’s crucial to have a team of experts on your side at all times. Our Remote Services team securely provides transparent support for any issue you report, from simple questions to urgent requests. You can easily track your request status through our Service Portal to stay informed and in control every step of the way.

Woman who is monitoring current status of warehouse automation systems at a customer's site on multiple computer screens. Woman who is monitoring current status of warehouse automation systems at a customer's site on multiple computer screens.
IT Maintenance

Advanced logistics maintenance relies on the underlying servers and databases managed by our Remote Services experts, focusing on closing security gaps and proactively improving your system availability.

Software Monitoring & Alerting

By detecting issues early, we can help you make informed decisions. We keep you updated on your system by:  

  • Continuously monitoring critical system components.
  • Providing regular, transparent reports.
  • Correcting potential errors early.

Learn more about our powerful monitoring and alerting software

WERX Analytics

Patch Management

We regularly perform patch freezes that do not interfere with our customers’ live operating systems.

Benefits of patch updates include:

  • Maximum security with the latest version of the operating system.
  • Avoiding unplanned system shutdowns.
  • Closing vulnerabilities, eliminating errors, and maintaining reliable system operation.

Ready for Maximum System Stability?

Contact us and learn more how our Remote Services support your system - anywhere, antime

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Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados ​​por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.