Are you looking for a new challenge as technical support coordinator at the earliest possible date? Become part of the TGW family and start with us into the future of technology! In addition to an interesting and exciting working environment in a highly motivated team, we are characterized by an incomparable value culture and crisis security. We, TGW Robotics GmbH, have been developing and implementing future-oriented automation solutions for the intralogistics sector for over 20 years and look forward to continuing to learn and grow together with you.
Receiving and processing support tickets
Preparation of quotations, as well as planning and follow-up of maintenance and inspections
Scheduling and order coordination of service technicians
Support for spare parts requests
Completed technical training (electrical engineering, mechanical engineering, plant engineering or similar)
Professional experience in dealing with customers, ideally in technical customer support
Basic knowledge of business administration
Very good knowledge of German and good knowledge of English (B2)
High degree of willingness to serve, communication skills and ability to work under pressure
Structured and solution-oriented approach to work
Willingness to travel 25% of the time
Flexible working hours and a generous home office model for a maximum of flexibility
Cooperation across departments in international teams
Responsibility in a successful international company with a strong focus on culture and values
Flat hierarchies and short decision-making processes
Possibility to actively shape processes and procedures on your own responsibility
Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
