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Central Services Manager (M/F/D)*

The Central Services Manager reports to the Director of Lifetime Services and manages the Central Services Team, composed of technical resources such as Field Services, Continuous Improvement, and Training.  The Central Services Team supports the entire Lifetime Services function and contributes to overall LTS growth by delivering sales through its technical teams.

Lauren Soderberg, Human Resource Generalist | TGW Logistics

Lauren Soderberg

Human Resource Generalist
APPLICA ORA

What you’ll be handling

  • Oversees all Central Services operations, including the activities of Field Services, Continuous Improvement, and Training.

  • Allocates technical resources effectively to meet service demands internally (within TGW) and externally (at TGW customers) in a timely manner, ensuring customer satisfaction.

  • Collaborates with internal departments to identify and forecast service needs (e.g. training needs, continuous improvement needs, etc.) and develops and implements plans to meet such needs

  • Develops and manages budgets for Central Services teams and prepares monthly / quarterly / yearly reports as required.

  • Partners with Technical Sales team to develop and deliver targeted sales campaigns to meet strategic sales goals.

  • Tracks and analyzes key performance indicators (KPIs) to assess team performance and identify opportunities to enhance Central Services operations and creates and executes strategies to improve efficiency and service delivery.

 

What you’ll need

  • Bachelor’s degree in Engineering, Business Administration, Operations Management, or equivalent experience required.
  • Several years of experience in engineering management or resource management/planning roles.
  • Up to 50% domestic and international travel as required.
  • Prior experience in material-handling industry with in-depth technical knowledge of automation equipment preferred.

  • Experience supporting technical sales preferred.

  • Project management and cost management experience preferred.

 

What you'll receive


TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.

In this position, you can expect the following benefits, among others.

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*TGW promuove le pari opportunità. Invitiamo tutti gli interessati a questo lavoro a candidarsi.

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TGW Logistics è un'azienda di proprietà di una fondazione con sede in Austria e leader globale nell'automazione e nella logistica di magazzino. In qualità di system integrator di fiducia con oltre 50 anni di esperienza, offriamo servizi completi: progettazione, implementazione e manutenzione di centri di distribuzione avanzati comprensivi di meccatronica, robotica e soluzioni software innovative. Con oltre 4.500 dipendenti in Europa, Asia e Nord America, uniamo competenza, innovazione e un forte orientamento al cliente per supportare la sua crescita. Con TGW Logistics, trasformare la logistica del tuo magazzino in un vantaggio competitivo è possibile.