Skip to main navigation Skip to main content Skip to page footer
Hai delle domande sui nostri prodotti e servizi?
Il nostro team è felice di aiutarti. Puoi contattarci al
Five TGW Logistics employees laughing at a standing table during a team coffee break Five TGW Logistics employees laughing at a standing table during a team coffee break

Join Team Possible!

Customer Support Engineer - WCS (M/F/D)*

This primary purpose of the Customer Support Engineer WCS is to supply TGW customers with a quality technical, 24/7 hotline service.

You'll be working alongside other talented engineers on your shift to ensure our global customer base get quick, accurate information and their WCS problems solved in a timely manner. 

The role is based in Market Harborough with a hybrid working set-up.  

Funzioni:

  • Be part of the team providing 24hr * 7 day cover on a rotated shift pattern
  • Support customers both internal and external via telephone, email and other channels 
  • Manage and troubleshoot site-to-site and client-to-site VPNs using appropriate tools
  • Monitor the hotline ticket system for IT, Facilities and Controls
  • Maintenance, support and monitoring of virtual environments
  • Work on ongoing issues to reduce the volume of calls
  • Provide effective communication to senior management and support colleagues
  • Maintain support desk documentation
  • Monitor trends and create action plans to prevent issue escalation
  • Follow through and own issues raised by yourself, if not resolved
  • Escalate problems to the next support level where required and continue to manage the problem until resolved.
  • Support the creation of monthly reports
  • Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
  • Undertake testing of WCS modules in support of the WCS team when required
  • Facilitate the remote monitoring of key accounts control systems
  • Attend sites during support office hours as required to support project works and training
  •  Monitor hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team
  • When required provide additional support to the Internal IT Support Analyst

Requisiti:


  • Experience in WCS.WMS Systems
  • Materials handling / automation experience
  • Experience dealing directly with customers / end users
  • Previous experience in remote support roles 
  • Effective communicator and able to manage and prioritise workload

Offriamo:

We offer a competitive package with the opportunity to develop your knowledge in a high growth team. 

In this position, you can expect the following benefits, among others.

An icon of a person with a graduation hat resembling the possibility of further training & development at TGW Logistics
An icon of a hearth and heartbeat standing for health
An icon of a person working behind a laptop in a house resembling the possibility of working at home.
An icon of a dumbell standing for the possibility of using the office gym.
SIAMO ANSIOSI DI RICEVERE LA VOSTRA CANDIDATURA
al modulo di candidatura

*TGW promuove le pari opportunità. Invitiamo tutti gli interessati a questo lavoro a candidarsi.

TORNA ALL'ANNUNCIO DI LAVORO
We need your consent to display this content.

TGW Logistics è un'azienda di proprietà di una fondazione con sede in Austria e leader globale nell'automazione e nella logistica di magazzino. In qualità di system integrator di fiducia con oltre 50 anni di esperienza, offriamo servizi completi: progettazione, implementazione e manutenzione di centri di distribuzione avanzati comprensivi di meccatronica, robotica e soluzioni software innovative. Con oltre 4.500 dipendenti in Europa, Asia e Nord America, uniamo competenza, innovazione e un forte orientamento al cliente per supportare la sua crescita. Con TGW Logistics, trasformare la logistica del tuo magazzino in un vantaggio competitivo è possibile.