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SAP EWM Customer Care Consultant (M/F/D)*

As an SAP EWM Customer Care Consultant, you will be responsible for 2nd and 3rd level support for our 24/7 systems. You will communicate with end users to diagnose errors and resolve issues as quickly as possible.

Lisa-Maria Fölser

Associate Human Resources
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What you'll be handling:

  • Analysis and processing of tickets in 2nd and 3rd level support
  • Error diagnosis in SAP EWM processes and implementation of minor customising adjustments
  • Integration of UI5 and ABAP development into root cause analysis
  • Documentation and tracking of tickets in accordance with SLA specifications
  • Support in the further training of first level support and end users

What you'll need:

  • Abgeschlossene IT-Ausbildung sowie mehrjährige Erfahrung im Support
  • Gute Kenntnisse im SAP EWM (Customizing, Debugging) sowie im Office 365
  • Erfahrung in der Logistik oder Automatisierungstechnik
  • Verhandlungssichere Englischkenntnisse
  • Bereitschaft zur Schichtarbeit

What you'll receive:

  • An appreciative working environment, motivated team and an open feedback culture
  • Working with high-quality IT equipment and the latest technologies
  • Opportunity to actively and independently help shape processes and procedures
  • A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
  • Wide range of opportunities for professional and personal development through in-person training and eLearning sessions

In this position, you can expect the following benefits, among others.

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We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 46.615 Euro.

 

WE ARE LOOKING FORWARD TO YOUR APPLICATION
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*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

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TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we deliver end-to-end services: designing, implementing, and maintaining fulfilment centres powered by mechatronics, robotics, and advanced software solutions. With over 4,500 employees spanning Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.