On-site support means that TGW engineers work directly at your site. By permanently monitoring your installation, our experts can provide immediate recognition and resolution of possible issues so that the availability of your installation is maximised.
Depending on your requirements, TGW works out the perfect programme for you. Together with you, we define and achieve the required tasks.
On-site support packages
Customised to your requirements, TGW offers four packages for on-site support:
If you wish to support your local maintenance team with specialised TGW engineers during this time, then this will be the right solution for you. These demands often arise during ramp-up, staff shortages or complex process changes.
- Increased system availability through investigation and deletion of error causes
- “On-the-job” training for your local maintenance team
- Implementation of complex repairs by specialists
A supervisor is an experienced specialist in a certain field of expertise who organises your maintenance team. This means high-quality “on-the-job” training for your supervisors and the local team. TGW supervisors not only support the daily operation of the installation, they are also able to conduct major repairs and optimise processes on site.
TGW resident engineers are integrated into your local maintenance team and work closely with your employees. Resident engineers maintain the daily operation of the installation, conduct repairs, rectify errors and permanently inspect the installation on all levels. They also continually optimise the installation’s processes throughout their daily work.
Sometimes you need more than temporary support from TGW engineers. TGW’s full service package includes holistic support from TGW experts who are based on site and assume responsibility for complete technical supervision and preventative maintenance, as well as associated administrative tasks.
The on-site manager handles staff and maintenance planning, shift scheduling and internal communication with TGW and sub-suppliers. The management of the spare parts warehouse, warranty topics and the supervision of the technical control station is all included in TGW’s full service package.
Due to the permanent on site supervision, extremely high availability is achieved. The entire maintenance team is provided by TGW and the risk of staff fluctuation is borne by TGW.
A major aim of TGW’s on-site service is to continuously identify areas where possible improvements to processes, procedures and equipment can be made. This also extends to assessing your interactions with the solution. Many benefits can be gained for both you and TGW, by finding ways to complete tasks better, faster and more efficiently.
TGW usually starts with identification of the areas, processes, procedures, equipment and the interactions that have quick wins and benefits.