Technician Customer Support IT

(M/F/D)*

Technician Customer Support IT will be the responsible for providing support to our customers. They will proactively reduce incidents and improve customer satisfaction with TGW.

WHAT YOU'LL BE HANDLING

  • Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
  • Take the responsibility for customer issues and manage them through to resolution
  • Investigate, diagnose, locate, and find solutions to resolve the issues
  • Availability to work 24/7 in rotating morning/evening/night shifts
  • Follow the standard procedures for the correct escalation to other teams
  • Maintaining documentation up to date
  • Willing to travel to customers as required

What you'll need

  • Strong IT background: 3 years bachelor’s degree in IT science or equivalent.
  • Solid knowledge and demonstrable experience in SQL.
  • Relational database: ORACLE
  • Operating systems: Microsoft Windows / Windows Server
  • Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)
  • Task management tools: Jira and devOps (TFS) from Microsoft
  • Programming languages: C# and/or Java
  • SOLID, OOP, Agile methodology (SCRUM)
  • Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading

WHAT YOU'LL RECEIVE

  • A job in a successful international company with a strong focus on culture and values.
  • A cooperative work environment in a proactive team for highly innovative products.
  • The opportunity to work in an environment with an up to date Tech Stack.
  • Flat hierarchies, short decision making processes and a lot of room for creativity.
  • Flexible working hours and Private insurance.
Mariló Donoso Buitrago Kontakt
Marilo Donoso
In this position, you can expect the following benefits, among others.

WE ARE LOOKING FORWARD TO YOUR APPLICATION

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

*** CALL BLOCK *** *** ENTER BLOCK *** *** LEAVE BLOCK *** *** END BLOCK ***