Technician Customer Support IT

(M/F/D)*

Technician Customer Support IT will be the responsible for providing support to our customers. They will proactively reduce incidents and improve customer satisfaction with TGW.

Marilo Donoso

+34 680 882619

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WHAT YOU'LL BE HANDLING

Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
Take the responsibility for customer issues and manage them through to resolution
Investigate, diagnose, locate, and find solutions to resolve the issues
Availability to work 24/7 in rotating morning/evening/night shifts
Follow the standard procedures for the correct escalation to other teams
Maintaining documentation up to date
Willing to travel to customers as required

What you'll need

Strong IT background: 3 years bachelor’s degree in IT science or equivalent.
Solid knowledge and demonstrable experience in SQL.
Relational database: ORACLE
Operating systems: Microsoft Windows / Windows Server
Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)
Task management tools: Jira and devOps (TFS) from Microsoft
Programming languages: C# and/or Java
SOLID, OOP, Agile methodology (SCRUM)
Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading

WHAT YOU'LL RECEIVE

A job in a successful international company with a strong focus on culture and values.
A cooperative work environment in a proactive team for highly innovative products.
The opportunity to work in an environment with an up to date Tech Stack.
Flat hierarchies, short decision making processes and a lot of room for creativity.
Flexible working hours and Private insurance.

Marilo Donoso

+34 680 882619

In this position, you can expect the following benefits, among others.

WE ARE LOOKING FORWARD TO YOUR APPLICATION

Go to the application form

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.

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