Join Team Possible!
Technical Support Engineer Mechanics (M/F/D)*
As Technical Support Engineer Mechanics you will be responsible for receiving, processing and documenting mechanical faults. You will plan and coordinate technician call-outs within the support environment and analyse faults in order to develop possible solutions. In the dispatch centre, you will support colleagues with call handling, ticket documentation and proactive customer communication.
Customer Care / Services
Experienced Professionals
Marchtrenk, Austria
Responsabilidades del puesto del puesto:
- Receiving, processing and documenting mechanical faults
- Planning and coordinating technician call-outs in the support environment
- Supporting (Assistant) Key Account Managers with technical matters
- Identifying and rectifying potential faults to ensure the best possible system availability
- Supporting and advising customers on the correct use of our logistics solutions
- Answering calls, documenting tickets and proactively communicating with customers
Requisitos del puesto:
- Solid technical vocational training (completed apprenticeship as a mechatronics technician, industrial electrics, HTL in electrical engineering, mechanical engineering or plant engineering)
- Knowledge of logistics and control systems would be an advantage
- Good command of German and English; knowledge of other foreign languages would be an advantage
- Willingness to travel (approx. 5%)
- Category B driving licence
- High level of customer focus and commitment
Condiciones y beneficios:
- Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
- Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
- Working with high-quality IT equipment and the latest technologies
- Health promotion measures (gyms, massage services, company doctors, etc.)
- Team events to strengthen our sense of community
En este puesto, puedes esperar los siguientes beneficios, entre otros.
Gym
Company Child Care
Transport Connections
Training & Development
Sustainability
Home office
Dual Employee Participation
Company Restaurant
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 41.271 Euro.
*TGW es una organización comprometida con la igualdad de oportunidades. Invitamos a todas las personas interesadas en esta posición a presentar su candidature.
Volver a la oferta de empleo
Como fundación empresarial con sede en Austria, TGW Logistics es líder mundial en automatización y logística de almacenes. Como leal integrador de sistemas, con más de 50 años de experiencia, ofrecemos servicios integrales de diseño, implementación y mantenimiento de centros logísticos, impulsados por mecatrónica, robótica y soluciones avanzadas de software. Con más de 4.500 empleados en Europa, Asia y América del Norte, combinamos experiencia, innovación y dedicación centrada en el cliente para ayudar a que su negocio siga creciendo. Con TGW Logistics, it's possible transformar tu logística de almacenamiento en una ventaja competitiva.
