Operational Flow Support Technician


This Operational Flow Support Technician will be the key customer contact for technical support queries regarding the overall TGW automated logistics solution and the Warehouse Control System (WCS). The Operational Flow Support Technician will ensure all requests are logged within the ticket system and lead the resolution of incidents or support requests whilst liaising with the TGW Hotline and WCS Development team.

What you’ll be handling

  • Providing professional first line software support for WCS systems. This includes capture of information (log files, database backups) for use for further investigation.
  • Monitor trends and action plans to prevent issue escalation. Both with the WCS system and system hardware and infrastructure.
  • Provide effective communication to senior management and support colleagues.
  • Escalate problems to the next support level where required and continue to manage the problem until resolved.
  • To undertake testing of WCS releases and/or change requests in support of the WCS team when required.
  • To facilitate the monitoring of hardware for upgrades such as firmware and highlight any obsolescence to the U&E team.
  • Training delivery to LTS Engineers.

What you’ll need

  • Associate degree plus Software experience, or Bachelor degree in a computer related discipline or equivalent experience OR associate degree plus Electrical/Controls experience, or Bachelor degree in an electrical related discipline or equivalent experience.
  • The ability to work on one’s own initiatives and without supervision.
  • Application Support Experience or experience with supporting and monitoring IT systems.
  • Experience of database support, performance monitoring, log file investigation, software debugging, materials handling/automation, writing technical documents preferred.
  • Experience with ITIL service management methodology, C#, and SQL Databases (Oracle, MySQL).
  • See full job description for additional physical requirements.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement. 


TGW is an equal opportunity employer.

Lauren Soderberg
In this position, you can expect the following benefits, among others.


*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.