Operations Manager


The Operations Manager will report to the Director of Lifetime Services and will oversee the operational activities of TGW’s LTS Field Services team and onsite maintenance teams stationed at TGW’s U.S. customer facilities.  This role will be responsible for ensuring that financial targets are met, and high-quality services are delivered, across all LTS customer sites within the U.S.  The Operations Manager will supervise the escalation of onsite financial, operational, and personnel issues and partner with onsite management, internal departments, and the customer as needed to resolve such issues.

What you’ll be handling

  • Supervise a team of ~8-10 direct reports within the LTS operations organization (site managers, Field Services supervisor, and continuous improvement (CI) professionals).
  • Oversee customer contracts and analyze performance towards contracted KPIs.  Support Field Services and onsite teams in developing strategies to improve performance for respective contracts.  
  • Conduct monthly budget reviews, analyze deviations from plan, and prepare countermeasures as needed for internal and customer review. 
  • Participate in sales discussions and contract development for new and existing customers to ensure continued growth of LTS business.
  • Ensure compliance with health and safety regulations at all LTS customer facilities.  Partner with TGW Safety Manager, onsite teams, and internal departments to review and improve safety procedures.
  • Monitor and participate in escalation of operational issues as necessary, ensuring problems are communicated timely, necessary parties are involved, and situations are resolved promptly.

What you’ll need

  • Associate degree or technical certificate required.  Bachelor’s degree in Engineering, Business, Operations Management, or related field preferred.
  • Minimum three (3) years’ experience supervising onsite maintenance teams within material-handling, automation, and/or manufacturing environments.
  • Demonstrated leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.
  • Excellent communication skills (verbal and written) and customer service skills.
  • Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint, etc.).
  • Ability to travel domestic & internationally approximately 50%.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement. 


TGW is an equal opportunity employer.

Lauren Soderberg
In this position, you can expect the following benefits, among others.


*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.