Resident Automation Technician Team Lead


This role is responsible for supporting the customer on all automation related topics as well as supervising the day to day operations of a TGW resident technician team. The Resident Automation Technician Team Lead acts as a key liaison and escalation point for the customer on all automation and TGW personnel related topics. A strong overall knowledge of electrical, mechanical, controls automation and software support, with the ability to provide technical support to the customer, are key skill sets for this role.

What you’ll be handling

  • Serve as the point person between the supported facility and your assigned Lifetime Services team.
  • Work closely with the Site Engineering Manager to develop your team, helping to identify training needs, coordinating the shift work, approving hours and PTO, and maintaining the site spare parts inventory.
  • Complete maintenance activities of the automated equipment on-site including, conveyors, cranes, shuttles, scale checks and carton opening system.
  • Resolve customer equipment and solution issues as quickly and practically as possible.
  • Ensures compliance with health and safety legislation at all times by ensuring the team is trained on up to date safety guidelines.
  • Collaborate with broader TGW Lifetime Services team to track, document and communicate issues and lessons learned.

What you’ll need

  • Associate or Technical degree / certificate – Mechatronics / Industrial Maintenance / Electrical Controls Engineering, or equivalent experience.
  • 5 or more years of experience maintaining MHE systems, and previous experience in electro mechanical troubleshooting and repair with material handing conveyor, AS/RS and shuttle experience required.
  • Previous experience in high stress scenarios requiring conflict resolution, social skills, strong communication skills, and customer focus required.
  • PLC troubleshooting (Allen-Bradley, Siemens, Rockwell, Beckhoff) required.
  • Experience with SCADA, Profibus, Profinet, and interpreting CAD schematics for use in diagnostics required.
  • Approximately 10% travel may be required.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement. 


TGW is an equal opportunity employer.

Lauren Soderberg
In this position, you can expect the following benefits, among others.


*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.