Site Engineering Manager


The Site Engineering Manager is a customer-facing role that combines critical thinking and integrated solution ownership with effective leadership, customer service, and management skills.  This role is part of the Lifetime Services (LTS) team, which oversees ongoing onsite services and automation support to customers after installation and implementation of TGW equipment.  The Site Engineering Manager is responsible for the overall management of the material handling systems installed at the customer site and the TGW personnel assigned to the customer site.  The ideal candidate has a customer-first mentality, embraces customer interaction, and understands that the primary responsibility of this role is to build and maintain a high level of customer satisfaction.

What you’ll be handling

  • Serve as liaison between the supported facility and the broader Lifetime Services team. Attend daily customer meetings to build a strong relationship with the customer and keep them updated on site activities, and ensure adherence to contractual obligations.
  • Provide broad based electrical, mechanical and software technical ability to improve the site’s performance.
  • Coordinate all maintenance activities, including the Planned Preventative Maintenance schedule (PPM) and reactive repairs of the automated equipment. Provide hands-on electrical, mechanical, and software technical support to assist with resolution of complex issues.  
  • Drive incident management efforts. Ensure timely resolution of all issues and lead related root-cause analysis activities.
  • Oversee TGW personnel onsite; participate in recruitment and onboarding processes, manage employee performance, training, and development, and complete administrative tasks such as timecard approval, responding to time-off requests, scheduling, etc. 
  • Manage budget requirements for onsite support and ensure compliance with health and safety regulations at all times.

What you’ll need

  • Associate degree or Technical Certificate required. Bachelor‘s degree in Engineering or equivalent experience and previous experience supervising a maintenance team in a factory or warehouse environment preferred.
  • Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques. Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment
  • Several years of mechatronic troubleshooting and repair experience with material handling conveyor, AS/RS and shuttle experience; fluent in use of troubleshooting tools (Digital Multimeter, power supply, and hand tools).
  • Experience in PLC troubleshooting and use of programming, diagnostic and troubleshooting tools (Allen Bradley, Siemens, Rockwell, Beckhoff).
  • Strong proficiency in CMMS systems.
  • Approximately 15% travel may be required. See full job description for additional physical requirements.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement. 


TGW is an equal opportunity employer.

Lauren Soderberg
In this position, you can expect the following benefits, among others.


*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.